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HOMELYA Terms of Service / General Terms and Conditions
Last updated: 19 August 2026
1. Operator and scope
These Terms apply to personalised digital interior-design services purchased from HOMELYA at https://www.homelya.ch.
HOMELYA is operated by Natalia Bogdan as a sole proprietor at Alte Obfelderstrasse 31, 8910 Affoltern am Albis, ZH. (“HOMELYA”, “we”, “us”). Email: hellohomelya@gmail.com or info@natalia-bogdan.com.
These Terms apply primarily to consumers in Switzerland. Mandatory consumer rights in the customer’s country remain unaffected where they apply.
Contract and service language
HOMELYA’s design work, consultations, revision process, deliverables, email support and customer service are provided in English only. German translations of the website, policies or pre-contract information may be provided for accessibility and transparency. Their availability does not mean that the design service or project communications are offered in German.
2. Customer eligibility
Customers must be at least 18 years old and have legal capacity to enter into the contract. A person under 18 may order only with the consent of a legal representative where required. The customer must provide accurate contact, billing and project information and must be authorised to use the payment method.
3. Nature of the service
HOMELYA provides personalised interior furnishing, styling and decoration concepts. The service is advisory, illustrative and delivered digitally. It is not an on-site service and does not include purchasing, reselling, delivering or installing furniture.
HOMELYA does not provide architectural, structural-engineering, electrical, plumbing, construction, renovation or building-code services. Kitchen and bathroom renovation or technical planning is excluded. The Signature package also excludes kitchen design, bathroom design and renovation work. Any limited styling of such areas must be separately agreed in writing and remains non-technical.
4. Packages
The package shown at checkout and in the order confirmation governs the purchased scope. The current packages are:
Essential — CHF 199
- one room;
- moodboard and colour palette;
- 2D furniture layout;
- shopping list of up to 15 items;
- one revision round; and
- normal delivery within 5–7 business days.
Premium — CHF 399
- up to three rooms;
- moodboards and colour palettes;
- 2D furniture layouts;
- shopping list of up to 40 items;
- one 30-minute online consultation;
- one revision round; and
- normal delivery within 7–10 business days.
Signature — CHF 799
- up to five rooms;
- moodboards and colour palettes;
- 2D furniture layouts;
- unlimited shopping list, meaning no fixed numerical cap but only items reasonably required for the agreed rooms and brief;
- one 60-minute online consultation;
- two revision rounds;
- 30 calendar days of email support beginning;
- normal delivery within 14 business days.
“Business day” means Monday to Friday, excluding public holidays observed at HOMELYA’s place of business. Any promotion or custom service applies only if confirmed in writing.
5. Orders and contract formation
The website’s service presentation invites the customer to place an order. Before checkout, the customer can review and correct entered information. By submitting the order, the customer confirms that the order and project details are correct, accepts these Terms and the Cancellation and Refund Policy, and commits to pay the displayed total.
HOMELYA sends an electronic order confirmation to the email address provided. The contract is formed when that confirmation is sent, unless the confirmation expressly states that the order is still subject to manual acceptance. HOMELYA may reject or cancel an order before work begins where it cannot reasonably provide the service, the order is outside scope, payment is not authorised, or an obvious pricing or technical error occurred. If HOMELYA cancels for such a reason, it will refund amounts received for the unprovided service.
The customer should save the confirmation and these Terms.
6. Prices, taxes and payment
Prices are stated in Swiss francs and are one-time package fees. There is no physical shipping charge.
HOMELYA is not registered for VAT and no Swiss VAT is charged. Any unavoidable additional charge imposed by HOMELYA must be shown before the order is placed.
Current payment methods are Apple Pay, Google Pay, Klarna, Mastercard, PayPal and Visa, subject to availability at checkout. Payment services may apply their own terms and carry out verification. TWINT is not available until it is activated and displayed at checkout.
HOMELYA does not store complete card numbers where payment data is handled by Shopify or the selected payment provider.
7. Design brief and customer materials
The customer must provide the complete design brief and all photographs, floor plans, measurements, budgets, style preferences, information about existing furniture and other information reasonably requested by HOMELYA.
The customer is responsible for ensuring that:
- information is complete, current and accurate;
- photographs clearly show the relevant space;
- floor plans and all room, doorway, lift, stairway and furniture dimensions are accurate;
- HOMELYA is told about fixed elements, access restrictions, rental restrictions and items to be retained;
- submitted photographs and inspiration images may lawfully be provided and used for the project; and
- the privacy and other rights of household members or people shown in submitted materials are respected.
HOMELYA may rely on the supplied information and is not responsible for errors, delay or unsuitable recommendations caused by inaccurate or incomplete information.
8. When work and delivery periods begin
For Essential, the delivery period starts on the first business day after HOMELYA has received the completed design brief and all required photographs, floor plans, measurements and other information.
For Premium and Signature, the delivery period starts on the first business day after the later of:
1. HOMELYA’s receipt of the completed brief and all required information; and
2. completion of the included consultation.
If the online consultation cannot take place and no replacement appointment is agreed, HOMELYA will proceed using the completed design questionnaire and all photographs, floor plans, measurements, preferences and other materials submitted by the customer. In that case, the delivery period starts on the first business day after the consultation is forfeited or HOMELYA confirms that the project will proceed without it, provided all required information has been received. If HOMELYA is responsible for the consultation not taking place, HOMELYA will first offer a reasonable replacement appointment.
Delivery periods are good-faith estimates for normal projects, not guarantees of a specific delivery time unless HOMELYA expressly agrees a binding date in writing. HOMELYA will inform the customer of a material provider-caused delay and provide a reasonable updated estimate. Mandatory rights concerning non-performance or delay remain unaffected.
9. Customer-caused delay and inactivity
The delivery period is paused and extended while required information, feedback, decisions or access are outstanding, and when a consultation is rescheduled or missed.
If the customer does not provide requested information or respond, HOMELYA will send a reminder email. The customer has seven calendar days from the reminder to provide the information or agree a new project date. If the customer does not respond within that period, the reserved project date is forfeited. HOMELYA may close the project without completing it and no refund is provided. If the customer later wishes to restart the project, a new order is required and acceptance is subject to HOMELYA’s availability. This clause remains subject to mandatory law and to HOMELYA acting in good faith in the circumstances.
10. Consultations
At least 24 hours’ notice before the scheduled start time is required to cancel or reschedule a consultation. If a cancellation or rescheduling request is received less than 24 hours before the scheduled start time, the included online consultation is forfeited.
In exceptional circumstances, and only if another appointment is available, HOMELYA may allow the consultation to be moved to another day. The customer must request this exception by emailing hellohomelya@gmail.com. An alternative appointment is not guaranteed and remains subject to HOMELYA’s availability. Any rescheduled consultation moves the start of the delivery period to after the consultation has taken place.
If the customer misses a consultation, HOMELYA will send an email reminder. The customer has seven calendar days from that email to request one replacement appointment from the available dates. If no replacement appointment is requested within that period, the consultation entitlement is forfeited. A particular replacement date is not guaranteed and remains subject to HOMELYA’s availability.
If the online consultation cannot take place and no replacement appointment is agreed, HOMELYA will continue the project using the completed design questionnaire and all photographs, floor plans, measurements, preferences and other materials already submitted. If HOMELYA is responsible for the consultation not taking place, HOMELYA will first offer a reasonable replacement appointment.
11. Revisions
A “revision round” is one consolidated request containing reasonable changes to the delivered design that remain within the original design brief, agreed rooms, budget range and package scope. Examples include reasonable substitutions, colour adjustments or layout refinements.
A revision round does not include a new room, a new or materially changed brief, a different design direction after approval, technical or renovation planning, repeated separate messages, or changes required because the customer supplied incorrect measurements or omitted information. HOMELYA may quote additional fees and timing for work outside scope.
The customer must submit each consolidated revision request within 7 days after the relevant design delivery. If the customer does not submit it by that deadline, the revision round expires. HOMELYA will normally deliver an in-scope revision within 7 business days. Unused rounds have no cash value and cannot be transferred.
Subjective dislike does not by itself mean the service was not delivered and does not create a refund entitlement. The included revisions are the means for requesting reasonable aesthetic changes within the original brief.
12. Digital delivery and no physical shipping
HOMELYA delivers design materials to the email address used for the order or through another digital method confirmed to the customer. Delivery occurs when the email or access notification is sent, unless HOMELYA receives a failure notice.
The customer must provide a working email address, check spam or junk folders and promptly report access problems. HOMELYA does not physically ship any product. Furniture or accessories bought from an independent retailer are delivered under that retailer’s terms, not by HOMELYA.
13. Design-service disclaimer and customer checks
Moodboards, colours, dimensions and layouts are illustrative. Colours, scale and appearance may differ between screens, software, printouts and real products.
Before ordering any item, the customer must independently verify all room and product measurements, product specifications, quantity, suitability and compatibility. The customer must check that furniture and other products fit through doors, corridors, lifts and stairways and into the intended room.
The customer is responsible for purchasing decisions, assembly, installation, wall mounting, anchoring, electrical connection, safe use and ongoing product safety. Qualified tradespeople must be used where appropriate. The customer must not rely on a design layout as a technical, structural or safety plan.
Tenants are responsible for obtaining any necessary landlord approval before drilling, painting, mounting, altering or installing anything. Customers must also check applicable building, fire, rental and condominium rules.
14. Shopping lists and independent retailers
Shopping-list links are provided for convenience. Linked retailers are independent businesses. HOMELYA is not the seller, importer, manufacturer or delivery provider of linked furniture or accessories. The customer decides whether to purchase and contracts directly with the retailer.
Prices, stock, specifications, colours, materials, dimensions, delivery areas, delivery times and links can change without notice. HOMELYA does not control and is not responsible for a retailer’s checkout, delivery, assembly, warranty, defects, customer service, returns or refunds. The customer must review the retailer’s current information and policies before purchasing.
If affiliate links are used, HOMELYA will disclose the relationship clearly near the relevant links and in accordance with applicable advertising rules. A commission does not increase the customer’s rights against HOMELYA in relation to the retailer’s product.
15. Complaints and failure to provide the purchased service
The customer should inspect the digital delivery promptly. If a material deliverable included in the purchased package is missing, inaccessible or materially outside the confirmed scope, the customer must email hellohomelya@gmail.com, include the order number and describe the issue.
HOMELYA will investigate and, where the complaint is justified, have a reasonable opportunity to correct, complete or re-deliver the service. If HOMELYA does not provide the purchased service after an appropriate additional period, the customer retains remedies available under mandatory law. A complaint based solely on personal taste is handled through any available revision rounds and is not automatically a service failure or refund claim.
16. Cancellation and refunds
The separate Cancellation and Refund Policy forms part of these Terms:
- before submission of the design brief: full refund;
- after submission of the design brief but before work begins: 50% refund;
- after design work begins: no refund; and
- after delivery of the first design: no refund.
Approved refunds are processed within 14 calendar days to the original payment method unless legally or technically impossible.
Swiss law does not generally grant a 14-day withdrawal right merely because a service was bought online. HOMELYA does not offer a general money-back or satisfaction guarantee. Refunds are available only under the Cancellation and Refund Policy or where required by applicable law.
Nothing in these Terms excludes a non-waivable right to terminate. Depending on the legal characterisation of the service, mandatory Swiss rules may affect termination and HOMELYA’s entitlement to payment for work performed, expenses, loss caused by termination at an inopportune time or other compensation. These Terms will be interpreted consistently with such rules.
17. Intellectual property and customer licence
HOMELYA and its licensors retain all intellectual-property rights in the deliverables, templates, methods, graphics, text and other materials, excluding customer-owned materials and third-party retailer or inspiration content.
After full payment, HOMELYA grants the customer a non-exclusive, non-transferable, personal and non-commercial licence to use the purchased design for the customer’s own home and to share it only as reasonably necessary with household members, a landlord, retailers and tradespeople for implementation.
The customer may not resell, sublicense, publish for commercial purposes, reproduce commercially, use to provide design services to others, remove rights notices from, or present the deliverables as the customer’s own professional work. Any other use requires HOMELYA’s prior written permission.
18. Customer materials and portfolio permission
The customer retains rights in photographs, floor plans and other original materials they submit. The customer grants HOMELYA a non-exclusive licence to host, copy, adapt and share those materials with necessary service providers solely to perform the service, administer the contract, comply with law and resolve disputes.
The customer must own the submitted materials or have permission to use and provide them. Inspiration images remain subject to their owners’ rights and are used only as references; they are not transferred to HOMELYA or the customer.
HOMELYA will use customer photographs, plans, testimonials or designs in a public portfolio, advertising, social media or case study only after obtaining the customer’s separate, specific permission. [CONFIRM: consent form and whether permission may be withdrawn for future use]. Refusing portfolio permission does not affect service eligibility or price.
19. Confidentiality
HOMELYA will treat non-public customer project information as confidential and will not disclose it except to personnel and providers who need it to deliver or administer the service, with the customer’s permission, to professional advisers under appropriate duties, or where disclosure is required by law or necessary to protect legal rights. The Privacy and Cookie Policy explains personal-data processing.
20. Liability
HOMELYA performs the service with reasonable care. No clause excludes liability that cannot lawfully be excluded, including liability for intent or gross negligence or other mandatory liability.
To the extent permitted by law, HOMELYA is not liable for:
- consequences of inaccurate, incomplete or late information supplied by the customer;
- purchasing, access, installation or safety decisions for which the customer is responsible;
- colour or scale differences inherent in screens and illustrative layouts;
- changes or acts of independent retailers, payment providers or other third parties; or
- indirect or consequential loss arising from slight negligence.
To the extent permitted by law, HOMELYA’s aggregate liability arising from slight negligence in connection with an order is limited to the price paid for that order. This limit does not apply where such a limitation is prohibited, including applicable liability for death, personal injury, intent or gross negligence.
21. Events outside reasonable control
HOMELYA is not responsible for delay caused by events outside its reasonable control, provided it informs the customer within a reasonable time and takes reasonable steps to reduce the effect. If such an event materially prevents performance for an extended period, the parties will discuss an appropriate solution, without limiting mandatory rights.
22. Governing law and jurisdiction
Swiss substantive law applies, excluding its conflict-of-law rules to the extent a choice is permitted. This choice does not deprive a consumer of mandatory protection that applies under the law of the consumer’s habitual residence.
The competent courts are determined by mandatory procedural law. In particular, a Swiss consumer may not waive in advance the statutory consumer forums. Subject to those mandatory forums, courts at HOMELYA’s registered place of business have jurisdiction.
23. Changes to these Terms
HOMELYA may update these Terms for future orders. The version accepted when an order is placed remains applicable to that order unless a change is required by law or the parties validly agree otherwise. The current version and “Last updated” date will be published on the website.
24. Severability, no waiver and entire agreement
If a provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be replaced or interpreted only to the extent legally permitted in a way that most closely reflects its lawful commercial purpose.
A failure to enforce a right once is not a waiver of that right. The order confirmation, these Terms, the Cancellation and Refund Policy, the Digital Delivery Policy and any written custom scope accepted by HOMELYA form the agreement for the order. In case of a conflict, a specifically agreed written custom scope prevails for that point.
25. Contact
Email: hellohomelya@gmail.com