Versand

Shipping and Service Delivery Policy

HOMELYA provides exclusively remote services. We do not sell or ship physical products. Therefore, no shipping, delivery, or customs fees apply to orders.

Service Delivery

Our services are delivered online via email, video consultation, or another agreed communication channel. After payment, the customer will receive an order confirmation and information about the next steps.

Delivery Time

The estimated completion time is stated in the service description or agreed individually with the customer after purchase. If the service requires an appointment, the customer will receive instructions for selecting a suitable date or a list of available appointment times.

Customer Contact Information

The customer is responsible for providing a correct email address and any other information required to deliver the service. If an order confirmation or service-related message is not received, please check the spam or junk folder before contacting us.

Delays or Appointment Changes

If the service is delayed for reasons beyond the customer’s control, we will notify the customer as soon as possible and propose a new delivery date or appointment time.

No Physical Delivery

Due to the digital and remote nature of our services:

• No physical package will be shipped.

• No tracking number will be provided.

• A shipping address is not required to deliver the service.

• No shipping fees, customs charges, or in-person collection apply.

For questions regarding your order or service delivery, please contact us at hello@homelya.ch